Agent
Catalog row in Vendor License Metrics · Cited
- Unit
- Agent seat
- Aliases
- agent seat; agent license; seat
- Definition
- Zendesk Customer Agreement s.12: "“Agent(s)” means an individual (including those of Customer’s Affiliates) a Customer has authorized to use the Services through Customer’s Account."
- Counting rules
- Plans are priced per agent seat. One individual per purchased Agent login (s.2.2(v)). Any agent, the account owner and admins use a seat; suspended agents still use a seat. Light agents and contributors are usually free but use a seat when they also hold an Agent, Admin or Editor role for Chat, Knowledge or Analytics. In Zendesk Suite one seat covers every core product in the Suite (seat parity).
- Floors / minimums
- Number of Agents is set on the Order Form and cannot be reduced during a Subscription Term (s.4.2). No published minimum seat count for Suite plans; the High Volume API add-on requires at least 10 agent seats.
- Applies to products
- Zendesk Suite
- Zendesk Support
- Zendesk Employee Service Suite
- Zendesk Sell
- Related metrics
- Product category