Included Copilot uses: 5 per agent per month, pooled, capped at 500
Catalog row in Vendor License Rules · Cited
- Kind
- Allowance
- Statement
- Without the Copilot add-on, Suite and Support Professional and above include five generative AI uses per agent per month, pooled across agents and capped at 500 per month for the account. The add-on gives unlimited usage.
- Applies when
- Using writing tools, ticket summaries and merge suggestions without the add-on.
- Applies to
- Zendesk Suite and Support Professional and above.
- Related metrics