Data and file storage per agent
Catalog row in Vendor License Metrics · Cited
- Unit
- GB
- Aliases
- Storage Limits Policy
- Definition
- Zendesk help center: "The default storage limits include a base storage amount for all plans and an additional per-seat allocation that varies per plan type".
- Counting rules
- Base 10 GB data and 10 GB file storage per account, plus per agent: Team 50 MB data / 2 GB file; Growth and Professional 100 MB / 5 GB; Enterprise and Enterprise Plus 200 MB / 10 GB. Adding or removing agent seats changes the limit.
- Floors / minimums
- Exceeding limits allows Zendesk to charge for additional usage or curtail usage (Customer Agreement s.4.2; Service-Specific Terms). More Storage add-on available.
- Applies to products
- Zendesk Suite
- Zendesk Support
- Zendesk Employee Service Suite
- Related metrics
- Product category