Zendesk may audit Voice use and charge for non-compliant usage
Catalog row in Vendor License Rules · Cited
- Kind
- Audit
- Statement
- For Voice texting functionality only Agents with rights to use it are authorized; Zendesk reserves the right to monitor and periodically audit Voice use and to charge for usage that does not comply with the Agreement and Service Plan restrictions. Voice usage credits expire one year after purchase.
- Applies when
- Using Zendesk Voice (Talk) and SMS.
- Applies to
- Zendesk Voice.
- Related metrics