Light agent
Catalog row in Vendor License Metrics · Cited
- Unit
- Light agent seat
- Aliases
- read-only agent
- Definition
- Zendesk help center: "Light agents have limited permissions but can stay informed about tickets and, when needed, provide subject matter expertise and advice by adding private comments to the ticket."
- Counting rules
- Light agents do not consume a counted Support seat unless they also hold a seat-counted role in another product (for example Knowledge admin). Light agent totals are set by plan type, not by the number of agent licences purchased.
- Floors / minimums
- Included up to plan limits: Suite Team add-on only; Suite Growth up to 50; Suite Professional up to 100; Suite Enterprise up to 1,000; Suite Enterprise Plus up to 5,000. Support plans include none (Collaboration add-on).
- Applies to products
- Zendesk Suite
- Zendesk Support (Collaboration add-on)
- Related metrics
- Product category