Zendesk Evidence

Light agents excluded

Catalog row in Vendor License Evidence · Cited

Kind: Documentation excerpt
Excerpt: "Light agents are not included in the default allocation calculation. Only agents with seats are included."
Locator: Managing resolution allowances, Understanding the default resolution allowance
Applies to: Default resolution allowance per agent seat, capped at $5,000 a year
Supports rules: Default resolution allowance per agent seat, capped at $5,000 a year
Related metrics: Resolution allowance
Agent
Related programs: Resolution allowance and pay-as-you-go overage
Sources: Managing resolution allowances