Zendesk Evidence

Annual maximum and light agents

Catalog row in Vendor License Evidence · Cited

Kind: Documentation excerpt
Excerpt: "Accounts on all plans have a maximum of 10,000 allocated automated resolutions per year. Light agents are not included in the default allocation calculation."
Locator: About the automated resolutions platform, Default automated resolution allocation per plan
Applies to: Pre-tier automated resolution allocation per plan (max 10,000 a year)
Supports rules: Pre-tier automated resolution allocation per plan (max 10,000 a year)
Related metrics: Automated resolution
Agent
Sources: About the automated resolutions platform (prior to resolution tiers)