Who can change seats depends on account type
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Managed accounts make no subscription changes in Admin Center; online-assisted accounts can add agent seats, products and upgrades but cannot remove seats, downgrade or cancel products; self-service accounts can do all of these. Only the account owner or a billing admin can change a subscription.
- Applies when
- Changing seat counts.
- Applies to
- Zendesk Suite and Support.
- Related metrics