Agent month
Catalog row in Vendor License Metrics · Cited
- Unit
- Agent month (flexible agent seat)
- Aliases
- flexible agent; temporary agent; supplemental agent
- Definition
- Zendesk help center: "Agent Months is a pricing model where customers purchase a pool of seats within a contract term."
- Counting rules
- Each month the highest number of agents configured is identified (the high-water mark) and deducted from the pool. Flexible agents may hold any role; the usage report updates each Monday and aggregates multiple instances.
- Floors / minimums
- Available only on Enterprise plans whose subscription already includes Agent Months; more months are bought through Zendesk Sales.
- Applies to products
- Zendesk Suite
- Zendesk Support
- Applies to editions
- Suite Enterprise
- Suite Enterprise Plus
- Support Enterprise
- Related metrics
- Product category