Zendesk Evidence

No mid-term downgrade (s.4.2)

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Customer cannot downgrade its Service Plan or reduce the applicable pricing metric (such as the number of Agents) during a Subscription Term."
Locator: Zendesk Customer Agreement s.4.2
Applies to: No downgrade or seat reduction during a Subscription Term
Supports rules: No downgrade or seat reduction during a Subscription Term
Related metrics: Agent
Related programs: Subscription Term and automatic renewal
Sources: Zendesk Customer Agreement