Messaging Integrations: 50,000 messages per licensed Agent per month
Catalog row in Vendor License Rules · Cited
- Kind
- Usage limit
- Statement
- Messaging Integrations (WhatsApp, Messenger and similar channels through Zendesk) are limited to 50,000 messages per month per Agent licensed to use them, cumulatively across Agents. Zendesk may start charging usage-based fees for Messaging Integrations.
- Applies when
- High-volume messaging channels.
- Applies to
- Zendesk messaging, Sunshine Conversations, social messaging.
- Related metrics