Copilot use
Catalog row in Vendor License Metrics · Cited
- Unit
- Use
- Definition
- Zendesk help center: "Your allowance includes a combined total of five uses per agent, per month."
- Counting rules
- For accounts without the Copilot add-on: a use is counted each time an agent uses a writing tool, manually generates a ticket summary or confirms a merge suggestion. Uses are pooled across all agents; adding seats raises the allowance immediately. Copilot add-on customers have unlimited usage.
- Floors / minimums
- Allowance = agents x 5 uses per month, capped at 500 uses per month per account (instance).
- Applies to products
- Zendesk Suite
- Zendesk Support
- Applies to editions
- Professional
- Enterprise
- Enterprise Plus
- Related metrics
- Product category