Zendesk Evidence

Notice and deactivation before renewal (s.4.2)

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Customer must also remove or deactivate any affected Agents prior to the beginning of the subsequent Subscription Term to avoid renewal at their existing levels."
Locator: Zendesk Customer Agreement s.4.2
Applies to: Seat reductions for the next term need 30 days’ notice and deactivated Agents
Supports rules: Seat reductions for the next term need 30 days’ notice and deactivated Agents
Related metrics: Agent
Related programs: Subscription Term and automatic renewal
Sources: Zendesk Customer Agreement