No downgrade or seat reduction during a Subscription Term
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Customer Agreement s.4.2: the Service Plan cannot be downgraded and the pricing metric (such as the number of Agents) cannot be reduced during a Subscription Term.
- Applies when
- Reducing agent seats or changing to a lower plan mid-term.
- Applies to
- Direct Zendesk subscriptions.
- Related metrics
- Related programs