Pre-tier automated resolution allocation per plan (max 10,000 a year)
Catalog row in Vendor License Rules · Cited
- Kind
- Allowance
- Statement
- On the automated resolution platform before 2026-05-18, Suite and Support plans include 5 (Team), 10 (Growth, Professional) or 15 (Enterprise) automated resolutions per agent per month, at most 10,000 per year; light agents are excluded and legacy Support plans include none.
- Applies when
- Accounts not yet moved to resolution tiers.
- Applies to
- Zendesk Suite and Support.
- Related metrics