WEM add-ons are purchased for all agents
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- When an account buys a workforce engagement management add-on (Zendesk WFM, Zendesk QA or the WEM bundle), it buys it for all agents in the account.
- Applies when
- Licensing WFM or QA for part of a team.
- Applies to
- Zendesk WFM, Zendesk QA, WEM bundle.
- Related metrics