LICENSEWARE
Zendesk Evidence

Pending subscription changes

Catalog row in Vendor License Evidence · Cited

Kind
Documentation excerpt
Excerpt
"This is not the case when you make a subscription change that decreases the number of agent seats, downgrades your subscription, or changes the billing cycle. These scenarios trigger a pending subscription."
Locator
Why did my subscription change not go into effect immediately?
Applies to
Seat reductions, downgrades and billing-cycle changes wait for the next billing cycle
Related metrics
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