Seat reductions, downgrades and billing-cycle changes wait for the next billing cycle
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Decreasing agent seats, downgrading or changing the billing cycle creates a pending subscription that takes effect at the next billing cycle; the current rate is paid until then with no prorated refund. Upgrades may apply immediately with prorated charges.
- Applies when
- Self-service subscription changes.
- Applies to
- Self-service and online-assisted accounts.
- Related metrics
- Related programs