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ServiceNow

6 articles and 223 catalog rows, each traced to the vendor’s own documents.

6Articles·37Products·59SKUs·13Metrics·2Programs·55Rules·55Evidence·39Sources

Encyclopedia Articles

ServiceNow user and subscription-unit licensingCited · Edited 2026-09-26ServiceNow product tiers and packagesCited · Edited 2026-09-26ServiceNow user roles and per-user subscriptionsCited · Edited 2026-09-26ServiceNow ITOM subscription unitsCited · Edited 2026-09-26ServiceNow Now Assist licensingCited · Edited 2026-09-26ServiceNow App Engine and custom table licensingCited · Edited 2026-09-26

SKUs

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AI Control TowerCitedAI Control Tower for Enterprise AICitedApp Engine EnterpriseCitedApp Engine FoundationCitedApp Engine PrimeCitedApp Engine StarterCitedApp Engine StudioCitedCloud Cost ManagementCited

Metrics

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Assist creditsOtherAssistsOtherBusiness Stakeholder UserUserCreator UserUserCustom TableOtherDevicesDeviceFulfiller UserUserPortal visitsOther

Programs

ITOM bundle and a la carte subscriptionsVolumeProduct tiers (Foundation, Advanced, Prime)Subscription tier

Rules

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A custom table is a table created on the platform that ServiceNow does not provideCountingActive-user allocation filters — 365-day login, not web service only, User ID presentCountingAI Skill Kit custom skills may run on custom tables provided in the customer's licensesUse rightsAI Skill Kit must not be used to duplicate licensable ServiceNow skillsRestrictionAll custom tables must be mapped to a product subscriptionCountingAn ITOM bundle grants equal Subscription Units to each covered applicationCountingApp Engine Studio needs a subscription on production and non-production instancesPrerequisiteApp Engine V2 subscriptions are managed in Subscription Management; V1 through a usage moduleCounting

Evidence

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A custom table is a table created on the platform that ServiceNow does not provideQuoteActive-user allocation filters (365-day / not web service / User ID present)QuoteAI Skill Kit custom skills may run on custom tables provided in the customer's licensesTable excerptAI Skill Kit must not be used to duplicate licensable ServiceNow skillsTable excerptAll custom tables must be mapped to a product subscriptionQuoteAn ITOM bundle grants equal Subscription Units to each covered applicationQuoteApp Engine Studio needs a subscription on production and non-production instancesQuoteApp Engine V2 subscriptions are managed in Subscription Management; V1 through a usage moduleQuote

Sources

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Activating your Performance Analytics subscriptionGuideAdministering user access for deployed Creator Studio appsGuideApp Engine and App Engine StudioGuideApp Engine PricingOffer descriptionAutomatic subscription assignmentGuideBase system rolesGuideBusiness Stakeholder for Customer Service ManagementGuideComponents installed with ITOM/OT SU LicensingGuide
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