Publisher

TOPdesk

5 articles and 186 catalog rows, each traced to the vendor’s own documents.

IT Service Management Tools

5Articles·10SKUs·9Metrics·6Programs·47Rules·92Evidence·22Sources

Encyclopedia Articles

TOPdesk licensingCited · Edited 2026-09-27

TOPdesk operator and caller licensingCited · Edited 2026-09-27

TOPdesk SaaS plans and pricingCited · Edited 2026-09-27

TOPdesk terms and subscription conditionsCited · Edited 2026-09-27

TOPdesk On-Premises and Virtual Appliance licensingCited · Edited 2026-09-27

SKUs

Engaged plan, agents 1-10 (EUR)Cited Engaged plan, agents 11-25 (EUR)Cited Engaged plan, agents 26-50 (EUR)Cited Essential plan, agents 1-10 (EUR)Cited Essential plan, agents 11-25 (EUR)Cited Essential plan, agents 26-50 (EUR)Cited Excellent plan, agents 1-10 (EUR)Cited Excellent plan, agents 11-25 (EUR)Cited

Metrics

AgentAgent Authorized User (TOPdesk USA On-Premises)User Authorized User (TOPdesk USA SaaS)User CallerPerson Consultancy dayDay Licensed agentUser Light agent (view rights)Operator Operator (paid licence)Operator

Programs

TOPdesk ConsultancyServices TOPdesk On Premises subscription (Virtual Appliance)Subscription TOPdesk SaaS Fair Use PolicyPolicy TOPdesk SaaS subscriptionSubscription TOPdesk USA On Premise subscription licenseContract TOPdesk USA SaaS agreementContract

Rules

Affiliates may use TOPdesk as licensed agents only if the purchasing agreement says soUse rights Agents are priced; dashboard viewers are freeCounting An operator with at least one paid permission needs a paid licenceCounting An operator with paid permission groups can show a free statusCounting API accounts are free accounts but still need permissionsCounting Contracts run one year and renew tacitly each yearTerm / renewal Customers must cooperate with a TOPdesk licence auditAudit Discounts apply only to the initial contract periodPrice

Evidence

Affiliates may use TOPdesk as licensed agents only if the purchasing agreement says so (evidence 1)Contract excerpt Affiliates may use TOPdesk as licensed agents only if the purchasing agreement says so (evidence 2)Definition excerpt Agents are priced; dashboard viewers are free (evidence 1)FAQ excerpt Agents are priced; dashboard viewers are free (evidence 2)FAQ excerpt An operator with at least one paid permission needs a paid licence (evidence 1)Documentation excerpt An operator with at least one paid permission needs a paid licence (evidence 2)Documentation excerpt An operator with paid permission groups can show a free status (evidence 1)Documentation excerpt An operator with paid permission groups can show a free status (evidence 2)Documentation excerpt

Sources

Active Operators Overview (TOPdesk Virtual Appliance documentation, 2023 R2)Product documentation Adding and activating your licences (TOPdesk Virtual Appliance documentation, 2023 R3)Product documentation API Account (TOPdesk Virtual Appliance documentation, 2023 R2)Product documentation Before you begin (TOPdesk documentation, migrating to TOPdesk Virtual Appliance)Product documentation Free and paid permissions (TOPdesk SaaS documentation)Product documentation Hiding persons who aren't callers (TOPdesk SaaS documentation)Product documentation Operator licence overview (TOPdesk SaaS documentation)Product documentation Performing the migration (TOPdesk documentation, migrating to TOPdesk Virtual Appliance)Product documentation