Zendesk Evidence

Allowance calculation and cap

Catalog row in Vendor License Evidence · Cited

Kind: Documentation excerpt
Excerpt: "However, your account has a maximum limit of 500 uses per month, even if your team has more than 100 agents."
Locator: Managing your Copilot AI features and usage allowance
Applies to: Included Copilot uses: 5 per agent per month, pooled, capped at 500
Supports rules: Included Copilot uses: 5 per agent per month, pooled, capped at 500
Related metrics: Copilot use
Agent
Sources: Managing your Copilot AI features and usage allowance