LICENSEWARE
Zendesk Evidence

Light agent with Knowledge admin needs a seat

Catalog row in Vendor License Evidence · Cited

Kind
Documentation excerpt
Excerpt
"For example, a light agent doesn’t take up a Support seat, but a light agent with Knowledge admin permission, requires a Support seat."
Locator
Discovering light agents and contributors that also take up paid agent seats
Applies to
Light agents and contributors are free unless they hold a seat-counted role elsewhere
Related metrics
Esc