Agent Months
Catalog row in Vendor License Programs · Cited
- Kind
- Flexible seat pool
- Term
- Pool of agent months within a contract term
- Definition
- Zendesk help center: "Agent Months is a pricing model where customers purchase a pool of seats within a contract term."
- Commercial rules
- Monthly high-water mark of configured flexible agents is deducted from the pool; subscriptions can combine standard seats with agent months. More months via Zendesk Sales only.
- Applies to
- Suite Enterprise, Suite Enterprise Plus and Support Enterprise subscriptions that include Agent Months.
- Related metrics