Suspended agents still consume an agent seat
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Any agent, the account owner and admins use a seat, and suspended agents also use a seat. Downgrading the agent role before suspending frees the seat.
- Applies when
- Offboarding agents.
- Applies to
- Zendesk Suite and Support.
- Related metrics