Zendesk Evidence

No carry-over

Catalog row in Vendor License Evidence · Cited

Kind: Documentation excerpt
Excerpt: "Monthly allowances do not carry over if they aren't used."
Locator: Managing resolution allowances, Understanding the default resolution allowance
Applies to: Default resolution allowance per agent seat, capped at $5,000 a year
Supports rules: Default resolution allowance per agent seat, capped at $5,000 a year
Related metrics: Resolution allowance
Agent
Related programs: Resolution allowance and pay-as-you-go overage
Sources: Managing resolution allowances