Publisher

Freshworks

5 articles and 215 catalog rows, each traced to the vendor’s own documents.

5Articles·8Products·28SKUs·13Metrics·7Programs·59Rules·84Evidence·24Sources

Encyclopedia Articles

Freshworks licensingCited · Edited 2026-09-27

Freshservice plans and agent licensingCited · Edited 2026-09-27

Freshservice IT asset management licensingCited · Edited 2026-09-27

Freshworks Freddy AI licensingCited · Edited 2026-09-27

Freshdesk licensingCited · Edited 2026-09-27

SKUs

Connector App Tasks pack (5,000)Cited E-signature pack (30 credits)Cited Freddy AI Agent sessions pack (100)Cited Freddy AI Copilot add-on - annualCited Freddy AI Copilot add-on - monthlyCited Freshdesk Day Pass - EnterpriseCited Freshdesk Day Pass - GrowthCited Freshdesk Day Pass - ProCited

Metrics

AgentAgent Asset UnitAsset Unit Business agentAgent Connector app taskTask Day PassDay E-signature creditSignature credit Freddy AI Agent (Classic) sessionSession Freddy AI Agent sessionSession

Programs

Early Access Programs and Free ServicesEvaluation Freddy AI Agent Studio promotional accessPromotion Freshworks Terms of Service subscriptionSubscription umbrella ITAM Classic to Freshservice IT Asset Management upgradeTransition Legacy Freddy AI entitlements for existing customersGrandfathering Managed Services Provider ServicesPartner Purchases from Channel PartnersPartner

Rules

Additional ITAM Asset Units require a Freshservice for IT Growth, Pro or Enterprise planPrerequisite Affiliate orders create separate agreementsCommercial Agent credentials may not be shared by more than one individual per licenceUse rights Agent licences may be reassigned to replacement individualsMobility Agents added mid-term are charged pro rataCommercial AI Training on Customer Data applies unless the customer opts outData use An occasional agent consumes one Day Pass per day of agent-portal accessCounting Archived devices and non-IP physical assets consume 1/25 Asset Unit; 5 TB of storage 1/5Counting

Evidence

Additional ITAM Asset Units require a Freshservice for IT Growth, Pro or Enterprise planTable excerpt Affiliate orders create separate agreementsContract excerpt Agent credentials may not be shared by more than one individual per licenceDefinition excerpt Agent licences may be reassigned to replacement individualsDefinition excerpt Agents added mid-term are charged pro rataDocumentation excerpt AI Training on Customer Data applies unless the customer opts outContract excerpt An occasional agent consumes one Day Pass per day of agent-portal accessDocumentation excerpt An occasional agent consumes one Day Pass per day of agent-portal access (2)Documentation excerpt

Sources

Add, edit, or delete support agents in FreshdeskProduct documentation Agent and License typesProduct documentation Defining Full-time Vs. Occasional Agents in your Service DeskProduct documentation Freddy AI Agent (Classic) - Pricing FAQsFAQ Freddy AI: Frequently Asked Questions (FAQs)FAQ Freddy Copilot PricingPrice list Free AI Agent Studio access for Growth, Pro, and EnterpriseAnnouncement Freshdesk Omni pricingPrice list