Light agents and contributors are free unless they hold a seat-counted role elsewhere
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Light agents and contributors do not consume a Support seat, but a light agent or contributor who is also an Agent, Admin or Editor for Chat, Knowledge or Analytics (Explore) uses a seat. In Suite accounts seat assignment is interdependent across the core products.
- Applies when
- Counting seats for collaborators and part-time users.
- Applies to
- Zendesk Suite and Support.
- Related metrics