Zendesk Evidence

Voice audit right

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Zendesk reserves the right to monitor and periodically audit Customer's use of Voice to ensure that its use complies with the Agreement and the applicable Service Plan restrictions on the Zendesk site."
Locator: Service-Specific Terms, Zendesk Voice
Applies to: Zendesk may audit Voice use and charge for non-compliant usage
Supports rules: Zendesk may audit Voice use and charge for non-compliant usage
Related metrics: Agent
Sources: Supplemental terms: Zendesk's service-specific terms