Seat reductions for the next term need 30 days’ notice and deactivated Agents
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Customer Agreement s.4.2: a downgrade or reduction for a future term requires 30 days’ written notice before the end of the current Subscription Term, and affected Agents must be removed or deactivated before the next term starts, otherwise the subscription renews at existing levels.
- Applies when
- Planning a renewal with fewer agents or a lower plan.
- Applies to
- Direct Zendesk subscriptions.
- Related metrics
- Related programs