Zendesk Evidence

Pooled Copilot usage (pricing page)

Catalog row in Vendor License Evidence · Cited

Kind: Documentation excerpt
Excerpt: "Note: Copilot usage is pooled. Each agent receives 5 uses per month, shared across the team."
Locator: Pricing page, Copilot writing tools and ticket summaries
Applies to: Included Copilot uses: 5 per agent per month, pooled, capped at 500
Supports rules: Included Copilot uses: 5 per agent per month, pooled, capped at 500
Related metrics: Copilot use
Agent
Sources: Zendesk pricing (Customer Service)