Freddy AI Agent session
Catalog row in Vendor License Metrics · Cited
- Unit
- Session
- Aliases
- AI Agent Studio session; Freddy AI Agent session (Freshdesk)
- Definition
- Freshdesk Omni pricing FAQ: "A session is a unique interaction between an end-user and an AI Agent." For Chat AI Agents, interactions within 24 hours from session initiation count as one session; for Email AI Agents a session is a 72-hour window starting from the customer’s first email.
- Counting rules
- Chat AI Agent: one session per 24 hours from initiation. Email AI Agent: one session per 72-hour window from the customer's first email, regardless of the number of replies. Additional sessions are sold in packs of 100; pack validity follows the payment cycle.
- Floors / minimums
- 500 free sessions on Growth, Pro and Enterprise, limited to once per account.
- Applies to products
- Freshdesk
- Freshdesk Omni
- Applies to editions
- Growth
- Pro
- Enterprise
- Related metrics
- Product category