Agent credentials may not be shared by more than one individual per licence
Catalog row in Vendor License Rules · Cited
- Kind
- Use rights
- Statement
- Freshworks Terms of Service §13 ("User" or "Agent"): for Agent-based Services, Agent login credentials cannot be shared or used by more than one individual per licence. (effective 2026-04-01; retrieved 2026-09-27)
- Applies when
- Counting agent licences for Freshservice or Freshdesk; shared or generic agent logins.
- Applies to
- All Agent-based Freshworks Services.
- Related metrics