Freshworks Evidence

An occasional agent consumes one Day Pass per day of agent-portal access (2)

Catalog row in Vendor License Evidence · Cited

Kind: Documentation excerpt
Excerpt: "The EOD (End of Day) is based on the time zone of the occasional agent."
Locator: Occasional Agents section
Applies to: An occasional agent consumes one Day Pass per day of agent-portal access
Supports rules: An occasional agent consumes one Day Pass per day of agent-portal access
Related metrics: Day Pass
Sources: Defining Full-time Vs. Occasional Agents in your Service Desk