ITAM Classic to Freshservice IT Asset Management upgrade
Catalog row in Vendor License Programs · Cited
- Kind
- Transition
- Term
- Rolling upgrades through 2026 and early 2027; ITAM Classic planned to be discontinued in December 2028.
- Aliases
- ITAM Classic sunset; asset unit migration
- Definition
- Freshservice ITAM upgrade FAQ: "As part of this upgrade, we are phasing out our legacy billing structure in favor of a new asset unit model. This change will not take place until your first renewal following your move to the new ITAM experience."
- Commercial rules
- Pricing remains the same through the end of the current contract term; the Asset Unit model applies from the first renewal after the move. New Freshservice sign-ups get the new ITAM from 2026-03-31.
- Applies to
- Freshservice customers on ITAM Classic (managed asset packs) and customers using Device42 on-premise integrated with Freshservice.
- Related metrics