Freddy AI Agent (Classic) session
Catalog row in Vendor License Metrics · Cited
- Unit
- Session
- Aliases
- AI Agent session; Freddy AI Agent session (Freshservice)
- Definition
- Freshservice support: "A session is counted when a unique user interacts with an AI Agent within a 24-hour window."
- Counting rules
- Each Freshservice Enterprise licence includes 1,200 AI Agent (Classic) sessions per year, prorated for the billing cycle; the full allocation for the billing period is made available upfront. Overage charges apply beyond the entitlement and the AI agent keeps running. Consumption is shown under Admin Settings > Plans and Billing > Freddy AI Agent.
- Floors / minimums
- Included with Freshservice Enterprise only (1,200 per Enterprise licence per year).
- Applies to products
- Freshservice
- Applies to editions
- Enterprise
- Related metrics
- Product category