An occasional agent consumes one Day Pass per day of agent-portal access
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Freshservice support: an occasional agent uses one Day Pass for every day they log in; the pass expires at the end of the day (00:00) whatever the login time, and unused time does not carry over. End of day follows the occasional agent's time zone. (vendor page undated; as published on 2026-09-27)
- Applies when
- Counting occasional agent use; forecasting Day Pass purchases.
- Applies to
- Freshservice (all plans), Freshservice for MSPs, Freshservice for Business Teams.
- Related metrics