Defining Full-time Vs. Occasional Agents in your Service Desk
Catalog row in Vendor License Sources · Cited
- Kind
- Product documentation
- Format
- HTML
- Applies to
- Freshservice full-time and occasional agents, Day Pass consumption, expiry and prices per plan (USD, EUR, GBP, AUD, INR, BRL, ZAR). Knowledge-base article; states no effective date (last modified 2025-11-18).
- Aliases
- Freshservice occasional agents and Day Passes
- Evidence
- An occasional agent consumes one Day Pass per day of agent-portal access
- An occasional agent consumes one Day Pass per day of agent-portal access (2)
- Occasional agents are unlimited and not charged monthly
- Freshservice Day Pass price depends on the plan
- Using an occasional agent's API key in automations consumes a Day Pass
- Business agents cannot be occasional agents