Agents added mid-term are charged pro rata
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Freshservice support: when agent licences or add-ons are increased during a billing period, the Prorated Transaction Value shows the amount payable for the rest of the period (for example half the agent licence cost when one agent is added mid-period). (vendor page undated; as published on 2026-09-27)
- Applies when
- Adding agents or add-ons during a subscription term.
- Applies to
- Freshservice self-serve subscriptions.
- Related metrics