Freshworks Evidence

AI Training on Customer Data applies unless the customer opts out

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Customers who wish to opt out of their Customer Data being used to train Collaborative Models may do so by contacting support@freshworks.com and indicating they wish to opt out of Collaborative Models."
Locator: Supplemental Terms §4(d)(i)
Applies to: AI Training on Customer Data applies unless the customer opts out
Supports rules: AI Training on Customer Data applies unless the customer opts out
Related metrics: Freddy AI Copilot license
Freddy AI Agent (Classic) session
Freddy AI Agent session
Sources: Freshworks Supplemental Terms