AI Training on Customer Data applies unless the customer opts out
Catalog row in Vendor License Rules · Cited
- Kind
- Data use
- Statement
- Freshworks Supplemental Terms §4(c)-(d): by using AI Services the customer grants Freshworks a licence to use Customer Data and AI Output for AI Training unless it opts out; opt-outs from Collaborative Models or all AI Training are requested through support, and AI Services can be switched off in the admin console. (effective 2026-03-06; retrieved 2026-09-27)
- Applies when
- Enabling Freddy AI features.
- Applies to
- Freddy AI features in Freshservice, Freshdesk and other Freshworks products.