API accounts are free accounts but still need permissions
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- API Account: an operator card marked as API account can only be used for actions that do not need the TOPdesk interface (automations, integrations, OData reporting) and is always considered a free account; it still needs permissions, including API Access permissions, to work. (vendor document undated; as published on 2026-09-27)
- Applies when
- Setting up integration, automation or reporting accounts.
- Applies to
- Operator cards used only for API requests.
- Related metrics