TOPdesk Consultancy
Catalog row in Vendor License Programs · Cited
- Kind
- Services
- Term
- Per order; unused days valid 18 months.
- Aliases
- Consultancy days
- Definition
- General Terms and Conditions 2021 §31.1: "TOPdesk delivers consultancy on the basis of a ‘best effort obligation’."
- Commercial rules
- Invoiced the month after delivery; the customer pays for effective consultancy days; ordered but unused days stay valid for 18 months after signing (§29). Free cancellation until one week before a scheduled day (§30.2). Implementation by TOPdesk consultants is charged on top of the subscription (pricing FAQ).
- Applies to
- Implementation, configuration and advice days bought alongside a TOPdesk subscription.
- Related metrics