Agent
Catalog row in Vendor License Metrics · Cited
- Unit
- Agent
- Aliases
- Per agent/month
- Definition
- TOPdesk pricing page: "An agent is anyone who can open and adjust tickets in TOPdesk." FAQ: "If they can open and adjust a ticket, they are considered an agent. Users who simply view dashboards are free."
- Counting rules
- Plan prices are quoted per agent per month and fall with volume in graduated bands (1-10, 11-25 and 26-50 agents); each band's rate applies to the agents inside that band. The pricing term corresponds to the paid operator licence in the product documentation.
- Floors / minimums
- Calculator range 5 to 50 agents; above 50 agents TOPdesk asks buyers to contact it.
- Applies to products
- TOPdesk SaaS
- Applies to editions
- Essential
- Engaged
- Excellent
- Related metrics