Agents are priced; dashboard viewers are free
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- TOPdesk pricing FAQ: prices are based on the number of agents; an agent is anyone who can open and adjust tickets; users who only view dashboards are free. (vendor document undated; as published on 2026-09-27)
- Applies when
- Sizing a SaaS plan quote.
- Applies to
- Essential, Engaged and Excellent plans.
- Related metrics
- Related programs