Atlassian Cloud and Data Center licensing meters is how Atlassian sells Jira, Confluence, Bitbucket, Jira Service Management, Guard, Collections, and adjacent Cloud and Software products. The Atlassian Customer Agreement (ACA, effective starting 17 August 2026) defines User and Scope of Use.[1] Purchasing and Licensing FAQ: licenses are named users, not concurrent users.[5] Cloud monthly bills Maximum Quantity Billing.[11] Cloud annual and Data Center sell user tiers.[12][7] Product-specific paid units sit beside User as separate catalog rows.
Editions
Cloud plans named on Cloud Licensing: Free, Standard, Premium, Enterprise.[6] Free is monthly-only.[6] Cloud Enterprise is annual only and includes Guard Standard.[39][6] Cloud site caps printed on the Purchasing and Licensing FAQ: Jira Cloud up to 100,000 users per site; Confluence Cloud up to 150,000 users per site; Jira Service Management up to 10,000 agents per site.[5] Cloud Enterprise allows multiple instances (FAQ: up to 150).[6][34]
Collections (How billing works for Atlassian Collections, modified 24 March 2026): Teamwork Collection (Jira, Confluence, Loom; Rovo agents and Guard Standard on Premium/Enterprise) bills unique users across included apps.[13] Service Collection is sold as agents (JSM, Customer Service Management, Assets, Rovo).[18][13] Strategy Collection is purchased as seat counts for the whole Collection (Focus, Talent, Align plus platform apps); Jira Cloud Premium is a minimum requirement; annual only.[33] Strategy Collection Enterprise is on the Academic list at 50% off.[5]
Atlassian Guard Standard (formerly Access) is billed per organization.[14] It is included in Cloud Enterprise and in Teamwork Collection Premium/Enterprise.[39][13] Guard Premium is an add-on; it is not included with Enterprise.[15]
Data Center is an annual (not perpetual) Software Product subscription.[7] User-tier products: Jira Software, Jira Service Management, Confluence, Crowd, Bitbucket.[7] Bamboo is agent-tier.[7][25] Expired DC subscriptions go read-only.[7] Jira Software / JSM / Confluence / Crowd DC are printed as “unlimited” users; Bitbucket Data Center is capped at 30,000 users.[5] Jira Software Data Center storefront for new customers starts at the 500 users tier.[10] New-customer DC sales end 30 March 2026 23:59 PST; most DC products EOL 28 March 2029 23:59 PST (Bitbucket Data Center and Jira Align Data Center are not in that EOL).[8]
Server perpetual licenses are a retired model (end of support 15 February 2024 PT).[9] Not a current purchase path.
Metrics
The catalog has twenty-four rows for Atlassian, each under Atlassian’s own name. Cloud user-tier breakpoints, Data Center user-tier breakpoints, Integrated User, concurrent user (explicitly not offered), and Marketplace host-tier matching are counting or packaging commentary, not separate metrics. Rovo platform credits, which become billable for extra usage from 3 December 2026, and automation steps are recorded as separate metric rows (Rovo credit, Automation step).[31] The Guard Standard, Guard Premium, and Collections unique-user rows are distinct from one another, as are Jira Service Management Agent and Bamboo Agent, Jira Product Discovery Creator and Loom Creator/Member, and Compass Full user and Align Full User.
| # | Atlassian name | Catalog row | Unit | What Atlassian says |
|---|---|---|---|---|
| 1 | User | User | named user | Named users, not concurrent. An account with permission to log in counts whether logged in or not. One named person per login; logins are not shared. Cloud monthly: Maximum Quantity Billing (peak seats). Cloud annual and Data Center: user tier.[5][11][12] |
| 2 | Agent | Agent | licensed agent | Paid Jira Service Management / Service Collection unit. Customers / portal-only helpseekers are unlicensed and unlimited. Distinct from Bamboo Agent. Guard Standard bills agents, not portal-only customers.[17][5][14][18] |
| 3 | Creator (Jira Product Discovery) | Creator | creator | Billable JPD users who create and manage projects, ideas, fields, and views. Contributors are free. Distinct from Loom Creator.[19] |
| 4 | Full user (Compass) | Full user | full user | Billable Compass users with all features for the site plan. Basic users are free and unlimited. Distinct from Align Full User.[20] |
| 5 | Unique billable user (Guard Standard) | Unique billable user | unique billable user / organization | Formerly Access. Billed once per managed account or external user with supported-app access. Jira Service Management: agents only. Included in Cloud Enterprise and Teamwork Collection Premium/Enterprise. Prefer Support bill page where it disagrees with the Guard FAQ.[14][39][16] |
| 6 | Unique billable user (Guard Premium) | Unique billable user | unique user (org add-on) | Separate SKU. Unique user with access to at least one Confluence or Jira app (any plan). Not counted if only Jira Service Management or Jira Product Discovery. Not included with Enterprise. Price-difference vs Guard Standard.[15][16] |
| 7 | Unique billable user (Collections) | Unique billable user | unique billable user / collection seat | One person once across apps in the collection. Teamwork Collection: unique users. Strategy Collection: seats for the whole collection (current Align buy path). Service Collection is agent-shaped — see Agent.[13][33] |
| 8 | Workspace member (Trello) | Workspace member | seat | All Workspace members and multi-board guests are billable. Multi-board guest is a counting predicate of this seat, not a second catalog row.[21] |
| 9 | Creator / Member (Loom) | Creator / Member | paid Creator or Member seat | Business / Business + AI bill Creators/admins. Enterprise bills Members/admins. Creator Lite free where still offered. Distinct from Jira Product Discovery Creator.[22] |
| 10 | Subscriber (Statuspage) | Subscriber | subscriber | Public plans scale subscriber caps. Private pages name authenticated subscribers. Scope of Use may vary by Status Page type and plan.[23][2] |
| 11 | Team member (Statuspage) | Team member | team member | People who log in and manage the status page. Separate from Subscriber.[23] |
| 12 | Responder User (Opsgenie) | Responder User | Responder User | Only Responder Users count in per-user pricing. Stakeholder Users are free. End of sale 4 June 2025; end of support 5 April 2027. Not sold to new customers.[24] |
| 13 | Bamboo Agent | Bamboo Agent | online agent | Online (connected) agents consume a license. Offline do not. Disabled but connected still consume a license. Distinct from Jira Service Management Agent.[25] |
| 14 | Build minute (additional) | Build minute (additional) | 1,000 additional minutes / cycle | One minute of machine time running a Bitbucket Cloud Pipelines build. Extra usage billed per 1,000 additional minutes.[26] |
| 15 | Git LFS storage (additional 100 GB) | Git LFS storage (additional 100 GB) | 100 GB Git LFS / month | Additional Bitbucket Cloud Git LFS in 100 GB units after included storage.[27][26] |
| 16 | Packages storage (additional GB) | Packages storage (additional GB) | GB packages storage | Named Bitbucket Cloud extra-usage unit, separate from Git LFS.[28] |
| 17 | Network traffic (additional GB) | Network traffic (additional GB) | GB network traffic | Named Bitbucket Cloud extra-usage unit, separate from Git LFS and build minutes.[28] |
| 18 | Rovo Dev user | Rovo Dev user | developer seat | Rovo Dev Standard is per developer per month and includes 2,000 Rovo Dev credits per developer per month. Distinct from Rovo platform credits.[30] |
| 19 | Rovo Dev credit | Rovo Dev credit | credit | Units of usage for Rovo Dev AI features. Extra usage billed per credit. Different and separate from Rovo platform credits.[30] |
| 20 | Assets object | Assets object | object / month | Service Collection / Jira Service Management Assets. Included allowance by tier; overage billed per object per month from 7 October 2025.[18] |
| 21 | Assisted conversation | Assisted conversation | assisted conversation / month | Virtual service agent on Service Collection Premium/Enterprise. 1,000/month or 12,000/year included; above that, billed per assisted conversation.[18] |
| 22 | Resolution | Resolution | resolution | Rovo Customer Service / Customer Service Management on Service Collection Standard, Premium, and Enterprise. Billed per resolution.[18] |
| 23 | Full User (Jira Align) | Full User | Full User license | Align still names Full and Integrated types. Current buy path is Strategy Collection seats (row 7). Integrated User is not a separate catalog row.[32][33] |
| 24 | Production instance | Production instance | production instance | ACA §5.3: unless the Order or Product-Specific Terms say otherwise, up to one production instance of each Software Product on an Order. Multiple Data Center servers count as one environment.[1][10] |
Counting / floors
Named users, not concurrent. Atlassian licenses are based on named users, not concurrent users. A user is an account with permission to log into the app; each named user with that permission counts toward the user limit whether logged in or not. One named person per login; logins are not shared. Concurrent user licensing is not offered.[5] Catalog proof: Named users, not concurrent (backs User = named user, not concurrent).
Unique billable user (Guard / Collections). Guard Standard bills the total number of unique users accessing any supported app (Jira, Confluence, Bitbucket, Jira Service Management Agents, Trello); one person once across apps and sites.[14][16] Collections bill unique users across apps in the collection (one person once).[13] Jira Service Management: only agents handling tickets are billable; portal-only customers are not.[14] Catalog proof: Unique billable user (Guard / Collections) (backs Unique billable user across products (Guard / Collections)).
Agent (JSM) vs User — customers free. Agents are licensed users who work on customer requests. Customers are unlicensed users who send requests through the portal, email, or widget.[17] Guard bills agents, not portal-only customers.[14] Distinct from Bamboo Agent. Catalog proof: Agent (JSM) vs User — customers free (backs Agent (JSM) vs User — agents licensed; customers free).
Social Impact 100% ≤25 seats; 26+ all seats discounted. Nonprofit Discount Eligibility: selected Cloud products 100% off list up to 25 seats billed annually; above 25 seats, all seats at the relevant Social Impact discount (example: US pays for all 26 at 75% off). Global Access: World Bank low / lower-middle income countries get 85% off instead of 75% on applicable lines. Bitbucket Cloud Standard and Guard Standard/Premium appear on the 100% table (no 25-seat cap on those lines).[35] Catalog proof: Social Impact 100% ≤25 seats; 26+ all seats discounted (backs Social Impact 100% off up to 25 seats; 26+ all seats at discounted %).
Academic discount % floors (50 / 75 / 100). Prefer the Purchasing and Licensing FAQ Academic table over a flat “50% off” Academic line: Cloud 50% (Strategy Collection Enterprise; Teamwork Collection Standard/Premium/Enterprise; Service Collection; Jira Cloud Standard/Premium/Enterprise; JPD; JSM; Statuspage (listed Public and Private plans); Atlassian-built Marketplace Apps non-Confluence; Compass; Trello; Loom; Rovo Dev; Marketplace Apps; credit packs and listed add-ons); Cloud 75% (Confluence Cloud Standard/Premium/Enterprise + Confluence Marketplace Apps); Cloud 100% (Guard Standard/Premium; Bitbucket Cloud).[5] Government Cloud 50%/75% lines and Data Center 50%/75% lines as printed. Rovo Dev 50%.[5] The same table lists Strategy Collection Enterprise at 50% off, so Strategy Collection is Academic-eligible (rule).[5] Discounted licence holders receive the same usage allowances as commercial customers, with extra capacity at the app discount rate (rule).[5] Catalog proof: Academic discount % floors (50/75/100) (backs Academic discount % floors (50% / 75% / 100%)).
Social Impact vs older Community exclusions (dated conflict). Social Impact License previously named Community License (blog 25 Feb 2026).[35] Older Cloud Licensing Community copy (retrieved 31 Aug 2026) still says 75% off with exclusions for Bitbucket, Statuspage, Trello, Opsgenie, and Jira Align.[6] The current Nonprofit table includes Bitbucket Cloud Standard at 100% and Statuspage/Trello on the discounted list.[35] Where the two disagree, the current Nonprofit table applies. Catalog proof: Social Impact vs older Community exclusions (backs Social Impact vs older Community exclusions (prefer current Nonprofit table)).
Data Center EOL timeline. New customers: no new Data Center subscriptions or Marketplace Data Center apps after 30 March 2026 23:59 PST. Existing customers may continue purchases/expansions until 30 March 2028 23:59 PST. End of life 28 March 2029 23:59 PST (read-only thereafter). Renewals after 30 Mar 2026 cannot extend beyond 28 Mar 2029 (prorated). Bitbucket Data Center and Jira Align Data Center are not in that EOL set.[8] Catalog proof: Data Center EOL timeline (backs Data Center new sales / expansions / EOL timeline).
Dual licensing + step-up credits (migration). Qualified customers receive a credit equal to the pro-rated value of unused Data Center subscriptions (step-up credits).[5][8] Dual licensing extends Data Center up to 1 year at 100% discount so Cloud and Data Center can run in parallel during transition.[5][8] Migration incentives, not purchase meters. Catalog proof: Dual licensing + step-up credits (backs Dual licensing (DC 100% up to 1 year) + step-up credits).
Other published floors. Grant counts, not activity — users count once product access is granted, including invites not accepted; deactivate / delete / remove from synced directory to drop off the bill.[12] Maximum Quantity Billing (Cloud monthly): bill = highest seats assigned during the cycle; mid-cycle add prorated; mid-cycle remove does not credit.[11] Cloud annual and Data Center sell user tiers (breakpoints are pricing bands, not catalog rows).[12][7] Caps: Cloud Free up to 10 users (Jira, Confluence); Bitbucket Cloud Free 5 users; Jira Cloud up to 100,000 users/site; Confluence Cloud up to 150,000; JSM Free 3 agents / paid up to 10,000 agents/site; customers unlimited; Compass Free 3 full users; JPD Free 3 creators; DC Jira Software / JSM / Confluence / Crowd “unlimited”; Bitbucket DC up to 30,000; Jira Software DC storefront starts at 500 users for new customers.[5][12][26][20][19][10] Teamwork Collection Free: up to 10 users.[13][12] Strategy Collection is annual; Jira Cloud Premium is a minimum.[33] Rovo platform credits: included per user per month by app and edition (Jira and Confluence 25/70/150; Service Collection and Teamwork Collection 250/700/1,500) and pooled at organization level; extra usage billing takes effect on 3 December 2026 at a list price of USD 0.01 per credit (Rovo credit).[31] Integrated User (Align) 4× commentary is not a catalog row. ACA §10.1(d) overage: upgrade or pay for increased Scope of Use.[1] Marketplace apps must match or exceed parent product tier.[10][5]
Not published by Atlassian: concurrent-user licensing, which Atlassian does not offer; conversions among Named User, Agent, Unique billable user, Workspace member, and Creator/Member; metrics for third-party Marketplace apps beyond host-tier matching; Academic discount tables beyond the Purchase FAQ Academic table. Server is not a current purchase meter.
Virtualization
ACA §5.3: unless the Order or Product-Specific Terms say otherwise, Customer may install up to one production instance of each Software Product included in an Order on systems owned or operated by Customer or its Users.[1] Importing a backup into an authorized staging environment does not itself violate Number of Instances; developer licenses may be used for non-production.[2] Marketplace: a Data Center product running on multiple servers counts as one environment.[10] Developer licenses are free, synced to maintenance expiry, for non-production / cold standby.[7] The cited terms state no hypervisor packing, clustering, or vCPU-to-user conversions. Bamboo counts online agents, not hosts: offline agents do not consume a license; disabled-but-connected agents still do.[25]
Cloud / BYOL
Cloud Products are SaaS under the Atlassian Customer Agreement and Product-Specific Terms.[1][2] There is no general BYOL of Data Center user-tier licenses onto Atlassian Cloud as a published conversion. Dual licensing, step-up credits, and Cloud migration trials are migration incentives, not meters[5][8] — Catalog proof: Dual licensing + step-up credits (backs Dual licensing (DC 100% up to 1 year) + step-up credits). Bitbucket Hybrid License is a license model (Data Center + Cloud under one license), not a unit of measure.[8] Atlassian Government Cloud is a standalone FedRAMP Moderate offering.[37] Cloud Developer Bundle: free non-production Cloud sites.[6] Cloud Enterprise includes Guard Standard; Guard Premium is still billed (price difference).[39][16]
Programs
The main catalog lists two Atlassian programs: Academic and Social Impact; Classroom, Open Source, developer licences, cloud migration trials and the Bitbucket Hybrid License have their own program rows. Cloud Enterprise and Government Cloud are described below but are not separate catalog programs.
- Academic. Discount overlay on listed Cloud and Data Center SKUs per Purchase FAQ Academic table (50% / 75% / 100% floors).[5] The same table lists Strategy Collection Enterprise at 50% off, so Strategy Collection is Academic-eligible (rule).[5] Discounted licence holders receive the same usage allowances as commercial customers, with extra capacity at the app discount rate (rule).[5] Catalog proof: Academic discount % floors (50/75/100) (backs Academic discount % floors (50% / 75% / 100%)).
- Social Impact (formerly Community License). Nonprofit / social-enterprise overlay. Prefer Nonprofit Discount Eligibility (100% ≤25 seats; 26+ all seats discounted; Global Access 85% where printed) over older Community 75% exclusion copy.[35][6] Catalog proofs: Social Impact 100% ≤25 seats; 26+ all seats discounted · Social Impact vs older Community exclusions (back Social Impact 100% off up to 25 seats; 26+ all seats at discounted % · Social Impact vs older Community exclusions (prefer current Nonprofit table)).
- Atlassian Customer Agreement (effective starting 17 August 2026). Cloud + Software. User, Scope of Use, fees, overages, Number of Instances.[1] Replaces archived Cloud Terms of Service and Software License Agreement.[citation needed]
- Product-Specific Terms (umbrella effective starting 10 November 2025; per-product dates vary). Bitbucket Cloud, DX, Jira Align, Loom, Opsgenie, Statuspage, Trello, AI Offerings.[2]
- Data Processing Addendum and AI Terms (both effective starting 17 August 2026).[3][4]
- Cloud Enterprise. Organization-level annual; Guard Standard included[39] — packaging, not a separate program.
- Atlassian Government Cloud. Standalone FedRAMP Moderate[37] — packaging / offering, not a separate program.
- Classroom. 75% off listed Cloud Standard/Premium plans for eligible students and teachers, 100% off Bitbucket Standard and Atlassian Guard, 50% off Rovo Dev (program).[5]
- Open Source. Projects under an OSI-approved licence with public source code and website receive listed Cloud Standard plans at 100% off and Rovo Dev at 50% off (program).[5]
- Developer / Cloud Developer Bundle. Free non-prod Cloud sites; Data Center developer licenses for non-production / cold standby.[6][7]
- Atlassian Together. Retired 1 June 2024.[38] Atlas retired into free Platform Experiences (Goals/Projects), included at no additional cost.[38]
Buying programs and private price books are not catalog units.
Out of scope
- Hardware / appliances.
- Concurrent user licensing (explicitly disallowed).[5]
- Cloud user-tier and Data Center user-tier as separate catalog rows.
- Integrated User / 4× ratio as a catalog row.
- Jira Service Management Customer; Jira Product Discovery Contributor; Compass basic user; Opsgenie Stakeholder User (printed free / unlicensed).[17][19][20][24]
- Server named user as a current purchase meter (end of support 15 February 2024 PT).[9]
- Metrics for third-party Marketplace apps (host-tier matching only).
- Bitbucket Hybrid License as a unit of measure.
- Atlassian Access as a separate meter (brand alias of Guard Standard).[14]
- Jira Work Management / Atlassian Together / Atlas as current purchase meters.
- Government Cloud / Global Access as separate programs.
- Named User ↔ Agent ↔ Unique billable ↔ Creator/Member ↔ Workspace member conversions.
- Older Community 75% exclusions as current commercial truth when Nonprofit Discount Eligibility disagrees.
- Partner blogs, community pricing speculation and SAM tool vendor marketing.
Catalog rows
Sample catalog rows for this article, grouped by table.
- Metrics
- Rules
- User = named user, not concurrent
- Unique billable user across products (Guard / Collections)
- Social Impact 100% off up to 25 seats; 26+ all seats at discounted %
- Academic discount % floors (50% / 75% / 100%)
- Social Impact vs older Community exclusions (prefer current Nonprofit table)
- Data Center new sales / expansions / EOL timeline
- Agent (JSM) vs User — agents licensed; customers free
- Dual licensing (DC 100% up to 1 year) + step-up credits
- Evidence
- Named users, not concurrent
- Unique billable user (Guard / Collections)
- Social Impact 100% ≤25 seats; 26+ all seats discounted
- Academic discount % floors (50/75/100)
- Social Impact vs older Community exclusions
- Data Center EOL timeline
- Agent (JSM) vs User — customers free
- Dual licensing + step-up credits
- Programs
- Catalogs