Unique billable user
Catalog row in Vendor License Metrics · Cited
- Unit
- User
- Aliases
- Unique billable user (Collections); unique billable users across included apps; Collection seat; Collection unique billable user
- Definition
- "You’ll be billed based on the total number of unique users across all individual apps. Once an organization admin sets up a collection, each user who has access to least one of the included apps will be charged as a unique billable user. When calculating unique billable users, we will only count a user once, even if the user has access to multiple apps in the collection." Strategy Collection: "Customers purchase seat counts for the whole Collection, not per app."
- Counting rules
- One count even if the user uses only one included app. "When calculating unique billable users, we will only count a user once, even if the user has access to multiple apps in the collection." Strategy Collection: "Customers purchase seat counts for the whole Collection, not per app." Teamwork Collection Free/Standard/Premium: max 1 instance per app; Enterprise: up to 150 instances.
- Floors / minimums
- Teamwork Free: up to 10 users. Service Collection Free: up to 3 Agents. Strategy Collection Enterprise pricing shown from 801 users (Teamwork FAQ) / Strategy pricing page example tier 1–50.
- Applies to products
- Teamwork Collection
- Service Collection
- Strategy Collection