Atlassian Cloud plans and user tiers are the commercial structure under which Atlassian sells its software-as-a-service apps, principally Jira, Confluence and Jira Service Management, and the collections built from them. Most cloud apps are offered in four plans: Free, Standard, Premium and Enterprise.[1][12] The unit of licence is the named user with access to an app, or the agent in Jira Service Management; Atlassian states that its licences are based on named users rather than concurrent users.[2] How those users are priced depends on the billing frequency: monthly subscriptions use a progressive per-user price and maximum quantity billing, while annual subscriptions and Enterprise plans are priced by fixed user tiers.[3][6] Metered consumption, such as Rovo credits and automation steps, is billed on top of seat pricing.[8]
Use of the cloud apps is governed by the Atlassian Customer Agreement and the Product-Specific Terms.[1] The version of the Customer Agreement published on 26 September 2026 is marked effective starting 1 October 2026 and defines Scope of Use as entitlements that may be based on the number and type of Users or on usage-based units.[11]
Editions
Free. The Free plan covers up to 10 users of Jira and Confluence or 3 agents of Jira Service Management, with 2 GB of storage, Community Support and no audit logs. Free apps are sold only as monthly subscriptions, so adding a Free app to an annual subscription requires moving it to monthly billing.[1] If a Free site goes over its limit, Atlassian notifies the billing and technical contacts and upgrades the site to Cloud Standard after seven days unless the excess users are removed (rule).[1] Atlassian also reserves the right to deactivate Free sites for inactivity.[1]
Standard. Standard is described as full product functionality for teams, with 250 GB of storage, 9x5 Standard Support and audit logs; it can be trialled for 14 days.[1][2] Since 21 September 2020 new Standard purchases are priced per user starting at one user; older Cloud Starter subscriptions keep their pricing unless the plan is changed.[1]
Premium. Premium adds product features, a financially backed 99.9% availability SLA, unlimited storage and 24/7 Premium Support with a one-hour response for critical issues. Premium and Enterprise trials last 30 days.[1][2]
Enterprise. Enterprise plans for Jira, Jira Service Management and Confluence require annual billing, are billed at the organization level rather than per site, include an Atlassian Guard Standard subscription, and allow up to 150 app instances within one plan. Standard and Premium plans, by contrast, cover a single instance and may be billed monthly or annually.[5] Once an organization has an Enterprise plan, Atlassian switches its other cloud bills to annual payment (rule).[5] Customers moving from Standard or Premium to Enterprise are credited the value of the unused term.[1]
Collections change the billing object but not the plan names. When a collection is purchased, all included app subscriptions are covered by the collection and are not billed separately, and a plan change applies to every app in the collection together.[12]
Metrics
The seat metric for Jira and Confluence is the User row; Jira Service Management and Service Collection are sold per Agent, and the Service Collection price tables are expressed in “Number of agents”.[7] Usage is measured separately by meters. Atlassian’s billing documentation lists Rovo credits, automation steps, Assets objects, four Bitbucket meters and Customer Service Management AI agent resolutions as the meters billed on usage.[8] Two of these meters, the Rovo credit and the Automation step, apply across several apps and are described below.
Counting / floors
Who counts
Users count towards billing once product access is granted. Atlassian’s support documentation states that added users are counted even if they never accept the invitation or log in, and that a user stops counting only when deleted or removed from a synced directory (rule).[3][1] Users created by Marketplace apps may appear in the user list but are not counted.[1] The Trusted user role, which grants product-administration features, is billable once for each parent product on a site, so a Trusted user on a site with Jira, Confluence and Jira Service Management counts in all three (rule).[1]
Per-site maximums published by Atlassian are 100,000 users for Jira Cloud, 150,000 users for Confluence Cloud, and 10,000 agents for Jira Service Management Cloud, with no limit on Jira Service Management customers.[2]
Monthly: progressive price and maximum quantity billing
Monthly prices are progressive: the user count is split into tier groups, each with its own per-user rate.[1] In the future-pricing FAQ, 450 Jira Cloud Standard users are priced at USD 9.70 for users 1 to 100, USD 8.20 for users 101 to 250 and USD 6.85 for users 251 to 450, a total of USD 3,570 a month.[6] The Cloud Licensing FAQ still shows an older worked example at USD 8.60, 7.30 and 6.10, and the pricing tables list the current rates as USD 9.05, 7.65 and 6.40; readers should rely on the dated tables.[1][7]
Maximum quantity billing was introduced in phases from 14 July 2025 for monthly Compass, Confluence, Atlassian Guard, Jira, Jira Product Discovery, Jira Service Management, Loom and Marketplace app subscriptions. The bill is based on the highest number of users during the billing period; users added above that quantity are charged pro rata, and removing users gives no deduction, refund or credit (rule).[4] The user count on the last day of the period becomes the starting quantity for the next.[4]
Annual: fixed user tiers
Annual subscriptions are sold in distinct user tiers, and the whole user count is priced at the tier that contains it. Atlassian’s example is 480 Jira Standard users billed at the 500-user tier for USD 39,000 a year; adding 85 users moves all 565 users to the 600-user tier (USD 46,000), with only the prorated difference charged for the rest of the term (rule).[6] Exceeding a tier requires a prorated upgrade quote, the FAQ notes that “annual user tiers cannot be altered or changed”, and 24-month purchases cost double the annual price.[1] Cloud subscriptions may run for 12 to 24 months and can be co-termed with a core licence on the same quote, but cannot be co-termed with Data Center licences.[2]
Enterprise uses the same tier logic at organization level. Each Enterprise bill has a user tier that can be raised at any time but lowered only at annual renewal, and Atlassian emails customers whose user count exceeds the tier (rule).[5] A user with access to Jira Enterprise and Confluence Enterprise is included in both bills.[5]
List price change of 13 October 2026
Atlassian has announced new cloud list prices effective 13 October 2026 PT for Teamwork Collection, Jira, Confluence, Jira Service Management and Service Collection, Atlassian Guard, Bitbucket Premium, Jira Product Discovery and Atlassian Government Cloud (rule).[6] Monthly bills from that date use the new prices; annual quotes created earlier are honoured until they expire; renewals, tier upgrades, plan upgrades and new apps added on or after the date use the new prices.[6] Monthly customers may request an annual quote before the change to keep existing pricing, but such a quote cannot be extended beyond 11 November 2026 PT (rule).[6]
| Plan and tier (annual) | Current list (USD) | From 2026-10-13 (USD) | Catalog row |
|---|---|---|---|
| Jira Cloud Standard, 500 users | 36,500 | 39,000 | SKU |
| Jira Cloud Premium, 500 users | 62,500 | 67,000 | SKU |
| Service Collection Standard, 50 agents | 10,300 | 11,000 | SKU |
Source: future Cloud list pricing tables.[7] Atlassian states that Academic, Social Impact, Classroom and Open Source discount percentages do not change.[6]
Usage meters and Rovo credits
Atlassian calls its model for metered features hybrid pricing: pay-as-you-go usage layered on per-user or user-tier pricing. Each subscription contributes an allowance to an organization-wide pool; usage above the pool is charged as extra usage on the next invoice or covered by prepaid usage packs.[8] The Usage-Based Offering Terms, effective 1 October 2026, set the order of consumption as allowance, then pack, then extra usage, state that unused allowances and packs expire without refund, enable extra usage by default except on free plans, and exclude packs and extra usage from any return policy (rule, rule).[9]
Rovo credits are included in all paid Jira, Confluence, Service Collection and Teamwork Collection subscriptions at a fixed number per user per month: 25, 70 and 150 for Jira and Confluence Standard, Premium and Enterprise, and 250, 700 and 1,500 for the two collections (rule).[10] Extra usage billing for Rovo credits takes effect on 3 December 2026 at a list price of USD 0.01 per credit (rule, SKU).[10]
Virtualization & partitioning
Cloud plans are hosted by Atlassian, so the hypervisor and partitioning rules that apply to self-managed software do not arise. The relevant partitioning concept is the instance: Standard and Premium plans include one instance of an app, and Enterprise allows up to 150 instances under one plan.[5] Each app can have one sandbox; a user with access only to a sandbox is not counted as an Enterprise user but does count for Atlassian Guard Standard (rule).[5]
Cloud / BYOL
Atlassian does not publish a bring-your-own-licence conversion from Data Center user tiers to cloud plans. Data Center customers are instead offered migration incentives, including free cloud migration trials that match the remaining Data Center term (up to 12 months) and tier (up to 20,000 users) (program).[2] The Cloud Licensing FAQ adds that customers buying Cloud Enterprise by June 2027 “may be eligible” for a 10 to 20% first-year discount (program).[1] Data Center end of life and the step-up credit and dual licensing incentives are covered in the article on Data Center end of life and pricing.
Programs
Developers can obtain free Standard editions of Jira, Jira Service Management and Confluence through the Cloud Developer Bundle, for development and testing only and without support (program).[1] Discount programs (Academic, Classroom, Open Source and Social Impact) apply fixed percentages to the plans described here; they are summarised in the article on Atlassian Cloud and Data Center licensing meters. Payment terms differ by frequency: monthly subscriptions are paid by card or PayPal, while annual quotes also accept bank transfer, cheque, ACH and, above a threshold, Net-30 terms.[1][2]
Refunds for monthly subscriptions are limited to the first paid month after the trial, and new annual subscriptions can be refunded only within 30 days of first purchase; renewals and upgrades cannot be refunded.[2]
Out of scope
- Data Center (self-managed) pricing, tiers and end of life.
- Marketplace app pricing, which follows the host app tier but is set by Marketplace Partners.
- Atlassian Guard, Jira Service Management agent roles and Service Collection meters in detail; each has its own article.
- Atlassian Government Cloud and Jira Align commercial terms.
- Negotiated Enterprise discounts and private price books, which are not published.