Agent (JSM) vs User — customers free
Catalog row in Vendor License Evidence · Cited
- Kind
- Definition excerpt
- Excerpt
- JSM space roles: Agents are licensed users who work on customer requests and add customers to the service space. Customers are unlicensed users who send requests to your service space through the portal, email, or widget. Guard: only JSM agents billable, not portal-only. Service Collection: licensed agents can be granted access to apps in the collection as determined by admin.
- Locator
- JSM roles — Agents / Customers
- Applies to
- Jira Service Management agents vs customers; Guard billable agents
- Aliases
- JSM Agent; portal customers unlicensed
- Supports rules