Unique billable user across products (Guard / Collections)
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Atlassian Guard Pricing & Licensing (retrieved 2026-08-31): Guard Standard "is billed by the total number of unique users accessing any of the Atlassian Guard Standard supported apps (Jira, Confluence, Bitbucket, Jira Service Management Agents, Trello). No matter how many apps or sites a user has access to, they are a counted a single unique billable user." Guard FAQ: "you'll only pay once per user." JSM: only JSM agents count (not portal-only customers). Support Guard Standard bill: access to Jira, Confluence, Bitbucket, Jira Service Management (agents only), or Trello is billable. Collections billing (Support): "You'll be billed based on the total number of unique users across all individual apps. … each user who has access to least one of the included apps will be charged as a unique billable user. When calculating unique billable users, we will only count a user once, even if the user has access to multiple apps in the collection." Purchase FAQ: "For Teamwork Collections, billing is based on the unique billable users across all included apps." Guard Premium: unique user with access to at least one Confluence or Jira product (Free through Enterprise); deactivated / no access / policy exclusions do not count.
- Applies when
- Billing Atlassian Guard Standard/Premium or an Atlassian Collection (Teamwork / Strategy / Service as documented).
- Applies to
- Guard Standard unique billable users; Guard Premium unique users; Collections unique billable users / seats. TEXT.
- Aliases
- unique billable user; counted once across apps/sites; Guard unique user; Collections unique seat
- Related metrics