Agent
Catalog row in Vendor License Metrics · Cited
- Unit
- User
- Aliases
- JSM agent; licensed agent; Service Collection licensed agent
- Definition
- "Jira Service Management is licensed based on total agents (users able to edit/work on requests). Customers (users submitting requests) can access the product for free and do not need a license." "Agents are licensed users who work on customer requests and add customers to the service space."
- Counting rules
- Only agents are purchased. "Jira Service Management is licensed based on total agents (users able to edit/work on requests). Customers (users submitting requests) can access the product for free and do not need a license." "Agents are licensed users who work on customer requests and add customers to the service space." Service Collection: "Licensed agents of Service Collection can be granted access to some or all apps in the collection as determined by the admin." Guard Standard bills JSM agents (not portal-only accounts). Collaborators are licensed Jira users, not a JSM purchase unit.
- Floors / minimums
- Cloud Free: 3 agents. Standard/Premium/Enterprise: up to 10,000 agents/site. "no limit on the number of Jira Service Management 'customers.'"